Return & Refund Policy

At Pend Bazaar, customer satisfaction is our top priority. We always try to provide premium quality products and the best shopping experience to our customers across Pakistan.

If you receive a damaged, defective, or incorrect product, you may request a return within 7 days after receiving your order.

📹 Important:
An unboxing video is mandatory for all return or complaint requests. Without an unboxing video, returns or refunds may not be accepted.

📦 Return Conditions:

• Product must be unused and in original packaging.

• Items damaged by customer misuse are not eligible for return.

• Some personal-use or hygiene-related items may not be returnable.

🚚 Return Shipping:
Customers are responsible for return shipping charges unless the wrong product was delivered by us.

💰 Refund Process:
Once your return is approved and inspected, refunds are processed within 7 working days through available payment methods such as bank transfer, Easypaisa, or JazzCash.

❌ Exchange Policy:
Currently, we do not offer exchanges.

📲 Order Cancellation:
Orders can be canceled within 24 hours of placing the order by contacting us on WhatsApp support.

Pend Bazaar reserves the right to reject suspicious or invalid claims.